RETURN AND REFUND POLICY

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Introduction

www.lrmautomobiles.com (“lrmauto”) is a Online & offline retail & wholesale spares & service company, owned and operated by Ms LRM AUTOMOBILES,

 

Contractual Relationship

  1. This policy constitutes a legally binding and enforceable agreement between the company and the user(s) interested in buying products and or services (“Services”) on our platforms (lrmautomobiles.com) and shall expressly supersede prior written agreements with you.

General Terms and Conditions of Returns

A,Product(s) marked as non-returnable or on the platform(s) product detail page including but not limited to electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners cannot be returned

B,

  • Returns shall be subject to the following terms & conditions:
    01.1- That the request for return is raised within the return window;
    01.2- That the product(s) are returned in its original condition along with its original packaging box with MRP tag sticker label intact and not tampered with, user                            manual, warranty card and all accessories therein and with no signs of use, damage, scratches, grease or dents;
    01.3- That the product(s) was were not damaged while in your possession;
    01.4- That the product(s) are not different from what was shipped to you;
    01.5- That if the product(s) has been received damaged, the return request is initiated within 1 calendar day of product delivery. In this case, the return window shall                        not be applicable.

c,If you’ve received a non-returnable product in a damaged defective condition, you may contact us within 10 calendar days from the delivery of the product.

D,We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with the product share it at info@lrmautomobiles.com

E,

  • In case of a return, do make a video while repacking the part;
  • While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, LRM AUTOMOBILES shall not be liable for any refunds returns whatsoever.
  • If your return claim is rejected, we will send back the product(s), on the customers’ request or scrap it after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.

 

General Terms and Conditions of Refund

  1. Once we are notified about your return or the seller notifies us of receipt of the return, as the case may be, our quality check team shall inspect the product and approve or reject the refund.
  2. The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at our facility.
  3. Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.
  4. It usually takes up to 5 to 7 working days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.

Shipping Cost Refunds

  1. In case the company will not be able to arrange the pickup of the returned items, the company can ask you to self-ship the return products from the registered post i.e. India Post only.
  2. The incurred shipping charges shall be refunded subject to the availability of a registered courier receipt.
  3. In case of any issue with return with the registered post, you may contact the team.

 

General Terms and Conditions of Cancellation

  1. Users’ may cancel an order before the order has been shipped by the company, the company may accept the cancellation and refund the amount to the user(s). However, the company may not be able to cancel orders that are already shipped and or in transit. 
  2. This policy governs the use and access of the web portal